Stanbic IBTC Bank Graduate Recruitment 2019

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Stanbic IBTC Bank Graduate Recruitment 2019: Stanbic IBTC Bank is currently recruiting suitably qualified candidates to fill the following graduate and experienced positions:

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

Stanbic IBTC Bank Recruitment Available Job Positions

We are recruiting to fill the following positions below:

Job Title: Business Banker

Job ID: 40794
Location: Lagos
Job Sector: Banking

Job Details

  • Retail & Business Banking

Job Purpose:

  • To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions

Key Responsibilities/Accountabilities

  • Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
  • Selling includes acquiring and opening new business accounts (walk-in customers)
  • Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
  • Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc. Mining existing customer data to identify expansion and/or additional business opportunities.
  • Identifying opportunities to migrate top-end customers.
  • Performing a liaison role between customers and back-office service fulfillment and credit functions.
  • Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
  • Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)

Preferred Qualification and Experience
Educatiional Qualification:

  • Minimum of a 2.2 B.Sc degree from an accredited University

Work Experience:

  • Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
  • Business Assistant experience to the Business Manager is ideal.
  • This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
  • Experience in Credit origination.
  • Previous experience running a small business.

Knowledge/Technical Skills/Expertise
Technical Competencies:

  • Business and Financial Advisory
  • Knowledge of Asset Management Products
  • Credit Analysis
  • E-Channel management

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Banker – South South Region

Job ID: 40668
Location: Rivers
Job Sector: Banking

Job Details

  • Retail & Business Banking

Job Purpose

  • To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions

Key Responsibilities/Accountabilities

  • Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
  • Selling includes acquiring and opening new business accounts (walk-in customers)
  • Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
  • Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc. Mining existing customer data to identify expansion and/or additional business opportunities.
  • Identifying opportunities to migrate top-end customers.
  • Performing a liaison role between customers and back-office service fulfillment and credit functions.
  • Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
  • Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)

Preferred Qualification and Experience
Educatiional Qualification:

  • Minimum of a 2.2 B.Sc degree from an accredited University

Work Experience:

  • Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
  • Business Assistant experience to the Business Manager is ideal.
  • This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
  • Experience in Credit origination.
  • Previous experience running a small business.

Knowledge/Technical Skills/Expertise
Technical Competencies:

  • Business and Financial Advisory
  • Knowledge of Asset Management Products
  • Credit Analysis
  • E-Channel management

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: ATM Custodian

Job ID: 40795
Location: Kaduna
Job Sector: Banking

Job Details

  • Group Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible

Key Responsibilities/Accountabilities
Asset Custodianship:

  • Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
  • Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
  • Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
  • Ensure that swept deposits are correctly handled appropriately
  • Ensure that all irregular items have been actioned before the end of the day
  • Monitoring of cash holdings
  • Ensure that cash does not exceed prescribed limits
  • Ensure that sufficient cash levels are maintained to meet normal customer requirements

ATM Up-time:

  • Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
  • Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
  • Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
  • Ensure that all ATM terminals are kept clean and maintained in good condition

ATM Cash:

  • Control ATM cash according to laid-down instructions
  • Balance cash at the required intervals
  • Report and action differences in ATM cash promptly
  • Ensure that ATM cash is safeguarded against unnecessary and preventable loss.

Reports:

  • Action ATM reports as listed on the Duty List promptly
  • Reconcile ATM cash daily
  • Action Care Suspects accurately and on time, resulting in reduced operating losses

Planning:

  • Planning is generally on a daily to weekly basis within regular activity cycles

Preferred Qualification and Experience

  • Minimum 2.2 from University
  • 1-3  years experience

Knowledge/Technical Skills/Expertise:

  • Ability to attend to customer queries timeously is required
  • Sound recall of procedures and previous experiences, in order to recognize the appropriate solution to each situation
  • Resourceful, finding practical ways to efficiently deal with voluminous workloads, and remain focused on priority issues.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Banker

Job ID: 40792
Location: Ogun
Job Sector: Banking
Retail & Business Banking

Job Purpose

  • To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions.

Key Responsibilities/Accountabilities
Key Accountabilities:

  • Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
  • Selling includes acquiring and opening new business accounts (walk-in customers)
  • Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
  • Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc. Mining existing customer data to identify expansion and/or additional business opportunities.
  • Identifying opportunities to migrate top-end customers.
  • Performing a liaison role between customers and back-office service fulfillment and credit functions.
  • Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
  • Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)

Preferred Qualification and Experience
Educational Qualification:

  • Minimum of a 2.2 B.Sc. Degree from an accredited University

Work Experience:

  • Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
  • Business Assistant experience to the Business Manager is ideal.
  • This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
  • Experience in Credit origination.
  • Previous experience running a small business.

Knowledge/Technical Skills/Expertise
Technical Competencies:

  • Business and Financial Advisory
  • Knowledge of Asset Management Products
  • Credit Analysis
  • E-Channel management

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Client Service Officer

Job ID: 40791
Location: Bayelsa
Job Sector: Banking
Retail & Business Banking

Job Purpose

  • To render frontline service support

Key Responsibilities/Accountabilities
Control chequebooks:

  • Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

  • Receive and handle ATM cards according to laid-down policies and procedures.
  • Ensure the ATM cards are locked away overnight.
  • Dispatch and receive ATM cards to/from away branches.
  • File ATM cards in received-date order.
  • Handle retained ATM cards according to laid-down procedures.
  • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
  • Attend to all telephonic enquiries regarding ATM cards.

Statements:

  • Issue off-cycle statements at customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers

Reactive selling:

  • Identify cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing activities as required.

SIPML Management:

  • Attend to all pension enquiries
  • Processing of client withdrawal application.
  • Processing of client change of account information and signature
  • Processing of NSITF transfer.
  • Processing of deceased person benefit withdrawal.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Render daily report on applicable platform.

SIAML Management:

  • Attend to all Asset management enquiries
  • Processing of client subscription.
  • Processing of client redemption
  • Processing of client change of account information.
  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all document to appropriate unit after execution
  • Cross sale

Requirements
Preferred Qualification and Experience:

  • A Bachelor’s degree in any related field
  • 0-2 years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.

Knowledge/Technical Skills/Expertise:

  • Relevant business/financial qualification
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Client Service Officer (SIPML)

Job ID: 40878
Location: Abuja
Job Sector: Banking

Job Purpose

  • The Client Services Officer (CSO) is responsible for attending to walk-in clients in an efficient, effective and courteous manner to achieve customer satisfaction, repeat patronage and referrals. He / She should maintain a high level of integrity and ethical standards.
  • CSOs must have the adequate knowledge to attend to any number of client enquiries, pension payment applications and complaints at their locations and promptly escalate Material Unusual or Difficult (MUD) situations to the Regional Client Service Manager.
  • CSOs stands as a useful medium of feedback to management because of the sensitive nature of regular interface with clients.

Key Responsibilities/Accountabilities
Key Responsibilities

Deliver on all Clients (Internal and External) Request:

  • Ensuring that walk in clients are promptly attended to with the accurate/ correct information at their first visit whilst confirming that details are only provided to the actual owners of the RSA (Biometric confirmation – Image and signature as well as security questions).
  • Must actively keep up to date on information relevant to services provided to clients when they visit.
  • Collection of completely filled RSA forms / benefit application documents from clients on the first visit to service location. Also, saving the documents on H and SharePoint for APU to deal within 24hours of collection from clients.
  • Ensure that company reply requests are sent to employers where applicable within 24hours of receipt of the application (except for instances where clarification has to be sought from Contributions and Collections or RM).
  • Supervision of PBB enquiry officer assigned to the CSE
  • Dealing the Enquiries/ requests received from assigned PBBs promptly – e.g, preparing company replies for applications received in PBB spaces, dealing change requests forwarded within 24hours of receipt.
  • Carry out daily review of all untreated / pending benefit applications received by CSE and assigned PBB enquiry officer for prompt resolution
  • Ensure that all interactions/transactions are logged on NAV CRM/BMS promptly and in clear concise terms
  • Ensure proper record keeping of all documents received and processed daily – Filing and forwarding the hardcopies to the regional offices for onward delivery to the archives.
  • Ensure that change request forms received are processed within 24hrs and filed appropriately for easy retrieval.
  • Prompt responses to enquiries from partner units.
  • Always maintaining a clean desk policy at all times.

Manage all Processes and Reporting:

  • Provide weekly reports to the Regional Client Service Manager on all applications, enquiries, complaints and feedback received from walk-in clients.
  • Initiate steps to resolve problems affecting customer service in a timely manner – e.g. immediately escalate issues that are Material, Unusual & Difficult to the Regional Client Service Manager as they occur / to responsible units responsible for dealing the requests.
  • Operational activities are carried out in compliance with established policies, procedures, processes and Service Level Agreements (SLAs) guiding such operations.

Preferred Qualification and Experience
Qualifications:

  • First Degree in any field of study

Experience:

  • Minimum of two years hands-on experience with customer service roles

Knowledge/Technical Skills/Expertise
Technical Competencies:

  • Hear of customer experience
  • Client servicing
  • Attitude of customer experience
  • Mind of customer experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Regional Agency Coordinator (SIPML)

Job ID: 40870
Location: Jos, Plateau
Job Sector: Banking

Job Purpose

  • The Regional Agency Coordinator is responsible for the day to day activities of the State Managers in their region to increase regional sales coverage, grow SIPML’s market share in Assets Under Management, significantly increase SIPML’s market share in RSA Holders through acquisition of new employers, staff members and ensure follow up on contributions

Key Responsibilities
Achieve monthly Sales target in RSA & Contributions:

  • Achieve and surpass assigned monthly/Yearly RSA PIN target
  • Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins and voluntary contributions.
  • Identify, initiate and convert leads for SIPML
  • Co-ordinate agency documentation in line with laid down procedures
  • Achieve maximum conversion of sales leads generated
  • Grow the sales coverage for the company in a sustainable manner in principal locations
  • Provide regular SWOT analysis of the region and execute region’s identified plans

Manage the Agency Structure:

  • Ensure a seamless agency on- boarding process , training and development
  • Co-ordinate and monitor agents’ commission payments
  • Support the State Managers in generating leads, closing deals and opportunities
  • Liaise with relevant stakeholders within the company on behalf of the sales agents and sales representatives
  • Pro-actively suggest amendments to the agency model in line with present day business realities
  • To generate new employers in line with agreed targets annually per region
  • To ensure we have a strong relationship with association/union under micro pension annually per region
  • To generate transfer window prospects annually per region
  • Maintain an active pool of agents per state covered
  • Maintain a minimum 5 State Managers (SMs) per region and 3 Canvassers per state covered

Ensure Legislative Compliance and SIBTC standards:

  • Educate and enlighten  employees and their employers about the dynamics of the Pension industry
  • Operate within the PenCom guidelines and framework so as to avoid sanctions or infractions to the Company
  • To ensure adherence to code of ethics and all other related guidelines by the agency team
  • Ensure smooth stakeholder management
  • Ensure agents are displaying SIBTC values and operating within the SIBTC code of conducts
  • Ensure business agreement are properly executed and adhered to.

Preferred Qualification and Experience
Qualifications:

  • First Degree preferably in Business Commerce or Organization Governance

Experience:

  • Minimum of three year sales experience with exposure in sales and relationship management

Knowledge/Technical Skills/Expertise
Technical Competencies:

  • Effective Business Communication
  • Presentation skills
  • Compliance – Know your customer
  • Brand management
  • Customer understanding
  • Microsoft office suite
  • Compliance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Client Service Officer (SIPML)

Job ID: 40874
Location: Gombe
Job Sector: Banking

Job Purpose

  • The Client Services Officer (CSO) is responsible for attending to walk-in clients in an efficient, effective and courteous manner to achieve customer satisfaction, repeat patronage and referrals. He / She should maintain a high level of integrity and ethical standards.
  • CSOs must have the adequate knowledge to attend to any number of client enquiries, pension payment applications and complaints at their locations and promptly escalate Material Unusual or Difficult (MUD) situations to the Regional Client Service Manager.
  • CSOs stands as a useful medium of feedback to management because of the sensitive nature of regular interface with clients.

Key Responsibilities/Accountabilities
Key Responsibilities

Deliver on all Clients (Internal and External) Request:

  • Ensuring that walk in clients are promptly attended to with the accurate/ correct information at their first visit whilst confirming that details are only provided to the actual owners of the RSA (Biometric confirmation – Image and signature as well as security questions).
  • Must actively keep up to date on information relevant to services provided to clients when they visit.
  • Collection of completely filled RSA forms / benefit application documents from clients on the first visit to service location. Also, saving the documents on H and SharePoint for APU to deal within 24hours of collection from clients.
  • Ensure that company reply requests are sent to employers where applicable within 24hours of receipt of the application (except for instances where clarification has to be sought from Contributions and Collections or RM).
  • Supervision of PBB enquiry officer assigned to the CSE
  • Dealing the Enquiries/ requests received from assigned PBBs promptly – e.g, preparing company replies for applications received in PBB spaces, dealing change requests forwarded within 24hours of receipt.
  • Carry out daily review of all untreated / pending benefit applications received by CSE and assigned PBB enquiry officer for prompt resolution
  • Ensure that all interactions/transactions are logged on NAV CRM/BMS promptly and in clear concise terms
  • Ensure proper record keeping of all documents received and processed daily – Filing and forwarding the hardcopies to the regional offices for onward delivery to the archives.
  • Ensure that change request forms received are processed within 24hrs and filed appropriately for easy retrieval.
  • Prompt responses to enquiries from partner units.
  • Always maintaining a clean desk policy at all times.

Manage all Processes and Reporting:

  • Provide weekly reports to the Regional Client Service Manager on all applications, enquiries, complaints and feedback received from walk-in clients.
  • Initiate steps to resolve problems affecting customer service in a timely manner – e.g. immediately escalate issues that are Material, Unusual & Difficult to the Regional Client Service Manager as they occur / to responsible units responsible for dealing the requests.
  • Operational activities are carried out in compliance with established policies, procedures, processes and Service Level Agreements (SLAs) guiding such operations.

Preferred Qualification and Experience
Qualifications:

  • First Degree in any field of study

Experience:

  • Minimum of two years hands-on experience with customer service roles

Knowledge/Technical Skills/Expertise
Technical Competencies:

  • Hear of customer experience
  • Client servicing
  • Attitude of customer experience
  • Mind of customer experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Regional Agency Coordinator (SIPML)

Job ID: 40871
Location: Enugu
Job Sector: Banking

Job Details

  • Wealth

Job Purpose

  • The Regional Agency Coordinator is responsible for the day to day activities of the State Managers in their region to increase regional sales coverage, grow SIPML’s market share in Assets Under Management, significantly increase SIPML’s market share in RSA Holders through acquisition of new employers, staff members and ensure follow up on contributions

Key Responsibilities/Accountabilities
Achieve monthly Sales target in RSA & Contributions:

  • Achieve and surpass assigned monthly/Yearly RSA PIN target
  • Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins and voluntary contributions.
  • Identify, initiate and convert leads for SIPML
  • Co-ordinate agency documentation in line with laid down procedures
  • Achieve maximum conversion of sales leads generated
  • Grow the sales coverage for the company in a sustainable manner in principal locations
  • Provide regular SWOT analysis of the region and execute region’s identified plans

Manage the Agency Structure:

  • Ensure a seamless agency on- boarding process , training and development
  • Co-ordinate and monitor agents’ commission payments
  • Support the State Managers in generating leads, closing deals and opportunities
  • Liaise with relevant stakeholders within the company on behalf of the sales agents and sales representatives
  • Pro-actively suggest amendments to the agency model in line with present day business realities
  • To generate new employers in line with agreed targets annually per region
  • To ensure we have a strong relationship with association/union under micro pension annually per region
  • To generate transfer window prospects annually per region
  • Maintain an active pool of agents per state covered
  • Maintain a minimum 5 State Managers (SMs) per region and 3 Canvassers per state covered

Ensure Legislative Compliance and SIBTC standards:

  • Educate and enlighten  employees and their employers about the dynamics of the Pension industry
  • Operate within the PenCom guidelines and framework so as to avoid sanctions or infractions to the Company
  • To ensure adherence to code of ethics and all other related guidelines by the agency team
  • Ensure smooth stakeholder management
  • Ensure agents are displaying SIBTC values and operating within the SIBTC code of conducts
  • Ensure business agreement are properly executed and adhered to

Preferred Qualification and Experience
Qualifications:

  • First Degree preferably in Business Commerce or Organization Governance

Experience:

  • Minimum of three year sales experience with exposure in sales and relationship management

Knowledge/Technical Skills/Expertise
Technical Competencies:

  • Effective Business Communication
  • Presentation skills
  • Compliance – Know your customer
  • Brand management
  • Customer understanding
  • Microsoft office suite
  • Compliance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Client Service Officer (SIPML)

Job ID: 40879
Location: Ilorin, Kwara
Job Sector: Banking

Job Purpose

  • The Client Services Officer (CSO) is responsible for attending to walk-in clients in an efficient, effective and courteous manner to achieve customer satisfaction, repeat patronage and referrals. He / She should maintain a high level of integrity and ethical standards.
  • CSOs must have the adequate knowledge to attend to any number of client enquiries, pension payment applications and complaints at their locations and promptly escalate Material Unusual or Difficult (MUD) situations to the Regional Client Service Manager.
  • CSOs stands as a useful medium of feedback to management because of the sensitive nature of regular interface with clients.

Key Responsibilities/Accountabilities
Key Responsibilities

Deliver on all Clients (Internal and External) Request:

  • Ensuring that walk in clients are promptly attended to with the accurate/ correct information at their first visit whilst confirming that details are only provided to the actual owners of the RSA (Biometric confirmation – Image and signature as well as security questions).
  • Must actively keep up to date on information relevant to services provided to clients when they visit.
  • Collection of completely filled RSA forms / benefit application documents from clients on the first visit to service location. Also, saving the documents on H and SharePoint for APU to deal within 24hours of collection from clients.
  • Ensure that company reply requests are sent to employers where applicable within 24hours of receipt of the application (except for instances where clarification has to be sought from Contributions and Collections or RM).
  • Supervision of PBB enquiry officer assigned to the CSE
  • Dealing the Enquiries/ requests received from assigned PBBs promptly – e.g, preparing company replies for applications received in PBB spaces, dealing change requests forwarded within 24hours of receipt.
  • Carry out daily review of all untreated / pending benefit applications received by CSE and assigned PBB enquiry officer for prompt resolution
  • Ensure that all interactions/transactions are logged on NAV CRM/BMS promptly and in clear concise terms
  • Ensure proper record keeping of all documents received and processed daily – Filing and forwarding the hardcopies to the regional offices for onward delivery to the archives.
  • Ensure that change request forms received are processed within 24hrs and filed appropriately for easy retrieval.
  • Prompt responses to enquiries from partner units.
  • Always maintaining a clean desk policy at all times.

Manage all Processes and Reporting:

  • Provide weekly reports to the Regional Client Service Manager on all applications, enquiries, complaints and feedback received from walk-in clients.
  • Initiate steps to resolve problems affecting customer service in a timely manner – e.g. immediately escalate issues that are Material, Unusual & Difficult to the Regional Client Service Manager as they occur / to responsible units responsible for dealing the requests.
  • Operational activities are carried out in compliance with established policies, procedures, processes and Service Level Agreements (SLAs) guiding such operations.

Preferred Qualification and Experience
Qualifications:

  • First Degree in any field of study

Experience:

  • Minimum of two years hands-on experience with customer service roles

Knowledge/Technical Skills/Expertise
Technical Competencies:

  • Hear of customer experience
  • Client servicing
  • Attitude of customer experience
  • Mind of customer experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Personal Banker 

Job ID: 40796
Location: North Zones (North West/Central)
Job Sector: Banking

Job Details

  • Retail & Business Banking

Job Purpose

  • Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition

Key Responsibilities/Accountabilities

  • Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
  • Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
  • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
  • Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
  • Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
  • Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.

Preferred Qualification and Experience

  • A Bachelor’s degree in any related field
  • Minimum of Second Class Lower (2:2) division
  • 0-2years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully

Knowledge/Technical Skills/Expertise

  • Deep knowledge and understanding of the different personal and segment value proposition.
  • Knowledge of local market environment and financial issues that may impact portfolio.
  • Working knowledge of bank systems and operations
  • Thorough understanding of credit principles as well as application and maintenance processes.
  • Knowledge of the banks organogram and awareness of relevant reporting lines.
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
  • Proficient in Microsoft word and excel.
  • Time management
  • Ability to multi task
  • Ability to handle matrix reporting

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Client Service Officer

Job ID: 40797
Location: Lagos
Job Sector: Banking
Retail & Business Banking

Job Purpose

  • To render frontline service support

Key Responsibilities/Accountabilities
Control chequebooks:

  • Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

  • Receive and handle ATM cards according to laid-down policies and procedures.
  • Ensure the ATM cards are locked away overnight.
  • Dispatch and receive ATM cards to/from away branches.
  • File ATM cards in received-date order.
  • Handle retained ATM cards according to laid-down procedures.
  • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
  • Attend to all telephonic enquiries regarding ATM cards.

Statements:

  • Issue off-cycle statements at customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers

Reactive Selling:

  • Identify cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing activities as required.

SIPML Management:

  • Attend to all pension enquiries
  • Processing of client withdrawal application.
  • Processing of client change of account information and signature
  • Processing of NSITF transfer.
  • Processing of deceased person benefit withdrawal.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Render daily report on applicable platform.

SIAML Management:

  • Attend to all Asset management enquiries
  • Processing of client subscription.
  • Processing of client redemption
  • Processing of client change of account information.
  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all document to appropriate unit after execution
  • Cross sale

Requirements
Preferred Qualification and Experience:

  • A Bachelor’s degree in any related field
  • 0-2 years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.

Knowledge/Technical Skills/Expertise:

  • Relevant business/financial qualification
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Client Service Officer

Job ID: 40791
Location: Maiduguri, Borno
Job Sector: Banking
Retail & Business Banking

Job Purpose

  • To render frontline service support

Key Responsibilities/Accountabilities
Control chequebooks:

  • Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

  • Receive and handle ATM cards according to laid-down policies and procedures.
  • Ensure the ATM cards are locked away overnight.
  • Dispatch and receive ATM cards to/from away branches.
  • File ATM cards in received-date order.
  • Handle retained ATM cards according to laid-down procedures.
  • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
  • Attend to all telephonic enquiries regarding ATM cards.

Statements:

  • Issue off-cycle statements at customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers

Reactive selling:

  • Identify cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing activities as required.

SIPML Management:

  • Attend to all pension enquiries
  • Processing of client withdrawal application.
  • Processing of client change of account information and signature
  • Processing of NSITF transfer.
  • Processing of deceased person benefit withdrawal.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Render daily report on applicable platform.

SIAML Management:

  • Attend to all Asset management enquiries
  • Processing of client subscription.
  • Processing of client redemption
  • Processing of client change of account information.
  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all document to appropriate unit after execution
  • Cross sale

Requirements
Preferred Qualification and Experience:

  • A Bachelor’s degree in any related field
  • 0-2 years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.

Knowledge/Technical Skills/Expertise:

  • Relevant business/financial qualification
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Server Administrator – SIPML

Job ID: 38779
Location: Lagos Island, Lagos
Job Sector: Banking

Job Details

  • Wealth

Job Purpose

  • The holder is responsible for ensuring that users Network, Local Area Network, Wide Area Network and IP Phones issues are attended to promptly and within SLA.
  • S/He is to provide network and voice support for Stanbic IBTC Pension Managers Limited offices nationwide.
  • S/He is responsible for administering the company’s Internet access, maintain integrity of the network, administer and maintain Contact Center Applications

Key Responsibilities
Local Area Network/ Wide Area Network Management:

  • Ensure 99% Availability of WAN Links to Regional Offices
  • Ensure that data links’ latencies are maintained below agreed thresholds (<30ms for Metro Links and <70ms for Upcountry data links).
  • Perform periodic (at least bi-annually) review of Network Architecture to accommodate new Links and network devices.
  • Establishment of WAN links to newly opened branches to facilitate operations take off.
  • Maintenance of VLAN configuration on Company switches.
  • Ensure that quarterly network maintenance is carried out as at when due and all identified issues are resolved timely.

Voice and Communication Network Management:

  • Maintenance, Administration and Installation of IP Phones, Conference Phones and Softphones company-wide.
  • Maintenance of Voice Gateway, Call Manager and Cisco Unity Server.
  • Administration of IPCC Calls backed up and up-to-date.
  • Administration of all Contact Centre Applications e.g IVR.
  • Spool and send PBB Softphone Reports to Head, IT Infrastructure on a monthly bases.
  • Troubleshoot and resolve promptly all Softphone issues.

Business Continuity Management (BCM):

  • Ensure the availability of Datalinks at Disaster Recovery site to all branch locations during BCM exercise for use by Staff in Regional Offices. Configure routes to DR site and revert same back to Production after the DR exercise.
  • Maintenance of proper documentation of procedures to be undertaken when DR has been invoked by BCM Coordinator and ensure that this procedure is updated regularly when changes occur.

Internet Link Management:

  • Administration of Company’s Internet.
  • Ensure that Internet access is available to staff and clients in a controlled manner.
  • Escalate issues on Internet access to relevant ISP for prompt resolution within agreed SLA and apply penalty where the ISP defaults.
  • Availability of documentation for all Internet and data Links (Bandwidth size, link type, other Link details etc) and ensure that these are kept up-to-date.
  • Ensure prompt payment for Internet and Data Links.

Masts Management:

  • Ensure appropriate Mast type is installed for Office Locations and necessary permit obtained where applicable.
  • Ensure regular Maintenance of all location Masts.
  • Ensure payment of Permits for installed Masts and their renewals are carried out as at when due.
  • Recommend to Head, IT Infrastructure Masts that are due for decommissioning due to old age.

Internal & External Relationships

  • Business area: Wealth Business Heads of Departments and BUs
  • Nature of relationship: Provide a service to them
  • Sphere of influence: Limited to their department only
  • Description or examples: Maintain close contact with all internal stakeholders within the Wealth
  • Business area: Group – Stanbic IBTC IT Security and Infrastructure
  • Nature of relationship: Provide and receive a service
  • Sphere of influence: Limited to their department only
  • Role type of external contact: Service Providers and Vendors
  • Nature of relationship: Manage the relationship
  • Description or examples: Obtain Services from them

Preferred Qualification and Experience
Qualification:

  • First Degree Field of Study – B.Sc. (Any discipline)
  • Professional Qualification is also an advantage – ACA, CIMA

Experience:

  • Business Support, Independent Assurance:
  • 3 – 4 years Experience.
  • Ability to understand end to end service delivery for maximum benefit to client & business

Knowledge/Technical Skills/Expertise
Client Knowledge:

  • Knowledge of the clients, their names, requirements, history of relationship and key relationship issues.

Client Retention:

  • Ability to retain existing customers or clients; diagnose their needs and present product feature and benefits to retain their business.

Customer understanding:

  • The ability to analyse customer needs by engaging with them, analysing their personal financial objectives as well as their current financial position…

Client Cross and Up-Selling:

  • Ability to assess client current product utilisation, client changing requirements with ability to up-sell, cross sell, advise product changes.

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online

 

 

Source: Patriot.com.ng

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